01About this policy
CAPE Bionics Pty Ltd (ABN 12 345 678 901) ("CAPE", "we", "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, hold, and disclose personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable health-records legislation.
This policy applies to information we collect through our website, the CAPE Health iOS application, our partner clinic network, and direct communications with you.
02Information we collect
We collect personal information in the course of providing our products and services. This may include:
- Identity information — your name, date of birth, gender, and contact details.
- Account information — login credentials, preferences, and CAPE Health app activity.
- Payment information — billing address and transaction records (card data is handled by our PCI-DSS compliant payment processor and is not stored by CAPE).
- Communications — emails, support tickets, and survey responses.
03Health & biometric data
To prescribe a custom-fit CAPE garment, our partner clinicians collect:
- 3D body-scan data — geometric mesh data of the relevant body region (limb, torso) sufficient to design a garment.
- Clinical context — referring condition, prescriber notes, sizing constraints.
- Outcome reporting — your feedback on fit, comfort, and clinical outcomes.
Health and biometric information is treated as sensitive personal information under the Privacy Act. We do not collect, use, or disclose it without your explicit consent or as required by law. You may request deletion of your scan data at any time — see section 7.
04How we use your data
We use your information to:
- Design, manufacture, and ship your custom-fit CAPE garment.
- Provide ongoing support, refits, and warranty service.
- Communicate clinical updates and product improvements (with your consent).
- Improve our AutoTailor algorithms and garment range — using de-identified, aggregated data only.
- Comply with our regulatory obligations (TGA, ISO 13485, GDPR where applicable).
05Disclosure to third parties
We disclose personal information only to the following recipients, and only to the extent strictly necessary:
- Your prescribing clinician and their authorised staff.
- Our manufacturing facility (located in Melbourne, Australia).
- Our shipping and logistics partners.
- Cloud-infrastructure providers under data-processing agreements compliant with the APPs.
- Regulatory bodies, where required by law.
We do not sell, rent, or trade your personal information. We do not use your health data for advertising or marketing purposes.
06Storage & security
Personal information is stored on encrypted servers hosted within Australia. We employ industry-standard physical, technical, and administrative safeguards including:
- End-to-end encryption of scan data in transit and at rest (AES-256).
- Role-based access controls and audit logging.
- Annual penetration testing and ISO 27001-aligned security review.
- Strict data-retention limits — scan data is automatically purged 7 years after your last interaction unless you request earlier deletion.
07Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate information.
- Request deletion of your data, subject to clinical record-keeping obligations.
- Withdraw consent for marketing or research uses at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact our Privacy Officer at privacy@capebionics.com. We will respond within 30 days.
09International transfers
For international clients (NASA, ESA, professional sports teams overseas), we may transfer limited identifying information across borders strictly to fulfil orders. Such transfers occur under contractual safeguards equivalent to the APPs.
10Contact us
For privacy questions, complaints, or to exercise your rights:
Email: privacy@capebionics.com
Post: Privacy Officer, CAPE Bionics Pty Ltd, 80 Balmain St, Cremorne VIC 3121, Australia
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.